FAQs
Frequently Asked Questions (FAQs)
Account & Registration
You sign up via our website or app by providing your phone number and setting a password. Validation via OTP.
Yes, registering on Lottomania is free — no charge to open an account.
Yes, go to your profile settings. For password changes, you will need to validate via OTP.
Submit a request via your profile or contact support with proof of identity/address.
No, multiple accounts are strictly prohibited. Each player can only have one account to keep gameplay fair and secure.
Our customer service team will respond and provide a resolution for login issues within 30 minutes to 1 hour during business hours.
Deposits & Wallets
You may see different wallets (e.g., Main wallet, Bonus wallet). These separate funds that come from promotions vs. direct deposit. Please make sure that you activate the wallet which you want to use for wagering/payments.
You can fund your account instantly via:
- Debit/Credit Cards – Visa, Mastercard, Verve
- Bank Transfer – From any Nigerian bank
- USSD Codes – For quick top-ups
- Opay Wallet Transfers – Instant top-up from your Opay wallet
- Debit/Credit Cards – Visa, Mastercard, Verve
- Bank Transfer – From any Nigerian bank
- USSD Codes – For quick top-ups
- Opay Wallet Transfers – Instant top-up from your Opay wallet
We aim to respond to all deposit-related inquiries within 1 hour. Final resolutions are handled during our standard working hours.
Bonus & Promotions
It’s simple: Sign up, complete your KYC verification, and make your first deposit of ₦500 or more. We will automatically double your deposit up to ₦10,000! Don't forget to activate your bonus wallet under "My Wallet".
Bonus funds are provided for gameplay only and have no cash value. The bonus amount and any stakes placed using bonus funds are non-withdrawable. Only the net winnings (i.e. the profit generated above the total amount wagered using bonus funds), if any, may be withdrawn after all applicable wagering requirements have been fully met. Example: If a player receives a ₦1,000 bonus and wagers ₦3,000 using bonus funds, only the net profit remaining after completion of the wagering requirement is eligible for withdrawal. Returned stakes originating from bonus funds are not considered winnings and are not withdrawable. The exact details for each bonus are visible under "Promotions".
No. Bonus funds are for gameplay only. However, once you meet the wagering requirements, the winnings generated from that bonus are all yours to withdraw.
Yes. Our Lucky Link Bonus rewards you with ₦1,000 for every friend you refer who signs up and deposits at least ₦1,000. You can refer up to 5 friends per month.
We’ve got your back. We offer 10% Weekly Cashback (up to ₦5,000) if your weekly net loss exceeds ₦50,000. For our VIP players, VIP Cashback provides up to 15% back on losses of ₦200,000 or more.
We miss you! If you stay inactive for 10+ days, log back in to receive an automatic ₦500 "We Miss You" Bonus. This is available once every 30 days.
Yes. The Welcome Bonus is valid for 7 days, the Lucky Link, Reweelward and VIP Cashback bonuses for 3 days, and the "We Miss You" bonus for 24 hours. Use them before they fly away!
Check "My Bonus" in your account dashboard to see your active bonus(es).
Withdrawals & Payouts
Instant wins are credited immediately. Jackpots and large wins require quick identity verification. For normal withdrawals, request a payout in your profile; funds go to your registered bank or domiciliary account. All prizes must be claimed within 90 days from the date of draw.
Usually within minutes or up to 24 hours, depending on your banking systems/wallet.
Yes, maximum and minimum withdrawal amounts may apply per transaction or per day.
We prioritize withdrawal concerns and respond within 1-4 hours, during regular business hours.
Game Play
The minimum stake depends on the type of game you play and can be found under "how to play".
We offer various Lotto games (5/90, 6/49 Jackpot, Daily Hammer, Fast Lotto and Lucky 6.
Instant win games and e-instants (scratch win games).
Our team monitors bet issues, and you will typically receive a response within 24 hours.
Security & Account Integrity
Use strong passwords and never share your login details.
Use “Forgot Password” option; verify identity via OTP to reset.
Could be due to system error, match cancellation, or rule violation (e.g., late entry).
Tickets cannot be canceled or refunded once purchased to ensure game fairness for all players.
KYC & Verification
It is mandatory that you verify your identity before withdrawals or bonuses are approved. This includes verifying personal details, valid ID, and ownership of the withdrawal method.
The documents required for verification are: A valid ID card (International Passport, Voters Card, National ID, NIN, Drivers Licence) and a Bank Verification Number (BVN). Other documents, if required, include a utility bill and a Bank statement showing your address.
Once you upload a clear and accurate, valid document, your account will be verified immediately, as our verification process is automatic.
No. You will be unable to transfer ownership of your account, change your name, or date of birth once the system confirms your details using the valid ID card you uploaded.
You can upload your documents on the withdrawal page upon reaching the 250,000 NGN withdrawal threshold by clicking on ‘upload document’ as soon as it pops up.
Terms & Licensing / Compliance
Yes, it operates under relevant gaming / lottery regulator approvals (NLRC/state lotteries). We guarantee transparent gameplay, fair odds and strict player protection policies that meet international standards.
Limits, cooling-off periods, self-exclusion, customer support for issues with gambling.
Support & Contact
Via email, phone, or live chat within the app.
Enable push notifications; check results section in app or website.
Click on the following link to register:
https://www.lotto-mania.com.ng/agent-form/
